Accessibility Policy

Statement of Commitment

Lifestyle Home Products is committed to ensuring equal access and participation for people with disabilities. We are committed to treating
people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed
to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and
meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Lifestyle Home Products is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-
discrimination.

Lifestyle Home Products understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility
standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities.

Multi-Year Accessibility Plan (2023)

Section 1 – Statement of Commitment

Many of us in Ontario are beginning to reflect upon creating an accessible world. It is important to acknowledge that 1 in 5 people in Canada have a disability or several disabilities. They face countless barriers when public spaces, customer service, online resources, employment, etc. do not consider their needs. Companies should pave the way for an accessible future by ensuring their centers, employment, and customer service all consider the needs of people with disabilities.

Lifestyle is committed to preventing and removing barriers that people with disabilities face on a daily basis. We are focused on removing as many barriers as possible and within our means to do so.

We have developed the following multi-year accessibility plan to project what needs to be done and what we have done to remove barriers, thus far. We will continue to assess our centers, remove stigmas, and provide the appropriate training to staff.

We, as a community, must take the responsibility of creating an accessible future and taking the steps to do so. As Martin Luther King famously said “you don’t have to see the whole staircase, to take the first step.”

Removing and Preventing Barriers

Lifestyle Home Products is committed to removing and preventing barriers of accessibility and providing customers and employees with disabilities a welcoming environment. The following includes Lifestyle’s initiatives to ensure our goal of becoming accessible.

Customer Service

All Lifestyle employees are acquiring training for the Customer Service Standard in relation to
accessibility. This is to ensure all customers are treated with dignity and respect.

Information and Communications

The website consists of videos with transcripts to be accessible for those with screen readers. In
addition the material is in plain writing, easily understandable.

Section 2 – Employment

Lifestyle has worked towards having a fair and an equitable workplace by developing individualized accommodation plans to make an accessible workplace for employees requiring accommodations.

Training

Training on the Accessibility for Ontarians with Disability Act (AODA) will be provided to all employees/new hires on the requirements of AODA Standards and the Human Rights Code and any changes in Lifestyle’s Policies. A record will be kept of all training including dates and attendees.

Design of Public Spaces

Lifestyle contains showrooms open floor spaces which persons with mobility aids can easily navigate through.

Parking

Lifestyle contains public parking spaces with accessible parking spaces reserved for people with
disabilities. If any additional accommodations are needed here, Lifestyle encourages customers
to contact hr@lifestylehp.ca .

Section 3 – Strategies and Actions

Lifestyle Home Products is working toward initiatives and projects to further remove and prevent barriers to people with disabilities.
The following are a few projects and time frames of completion:

Customer Service

Lifestyle Home Products is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others. Modules and training have been developed and changed to accommodate the details in Access Forward and include IASR, Human Rights Code, and recommended modules for each

Section 4 – Department

Training includes how to operate assistive devices, how to communicate with those with disabilities, website updates on disruptions to accessibility.
The training became effective in December 2023.

Information and Communications

Lifestyle Home Products is committed to making our information and communications accessible to people with disabilities. Lifestyle is working on complying with the Web Content Accessibility Guidelines (WCAG) Level AA. Web accessibility will bring cleaner and easier user experience, legible and descriptive text, clear visuals, and well-structured labels to make them accessible to screen readers. This will be in effect by December 2024.

Employment Standard

Lifestyle Home Products is committed to fair and accessible employment practices. A statement is included in all employment opportunities sharing our commitment to AODA and the ease of accessibility at Lifestyles.

Lifestyle has renewed its Accessibility Policies to be aligned with the Accessibility for Ontarians with Disabilities Act (AODA). We communicate with all candidates who are invited to participate in the recruitment process regarding options available for people with disabilities. It has also developed a Workplace Emergency Response Information plan to ensure all employees with disabilities are safe in certain situations and where they can obtain this support.

In addition, providing training for employees on the Employee Standards to ensure they are aware of their rights and privileges that Lifestyle values. This will be in full effect by January 2024.

Training

Lifestyle Home Products is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

Lifestyle has re-modified its Accessibility modules and training to best resemble the Access Forward modules and include important information of AODA, IASR, Customer Service Standard, Employment Standard, Information and Communications Standard, and the Human Rights Code of Ontario.

In addition, employees are required to review Lifestyle’s accessibility policies to work in accordance to serving customers and working with employees with disabilities. Training will be in effect by December 2023.

Design of Public Spaces

Lifestyle Home Products will meet accessibility laws when building or making major changes to public spaces. Along with the open floor spaces, Lifestyle contains website posting of any disruption to accessibility needs at any of the showrooms and encourages customers to inform us of accommodations necessary. In addition, customers can provide their feedback to our HR team at hr@lifestylehp.ca .

Lifestyle Home Products will put procedures in place to prevent service disruptions to the accessible parts of public spaces. This will be completed in December 2023.

Contact Information

For more information on this accessibility plan, please contact:

Liz Gavin
Email: lgavin@lifestylehp.ca
Phone: 705.344.0516 (Call/Text)

Feedback

Lifestyles welcomes feedback on the delivery of our services to people with disabilities. To submit your feedback, please complete the feedback form. If you require this document in an alternative format or would like more information, please contact Liz Gavin – 888.465.0593 ext. 237.